DJI Care Refresh DJI Osmo Pocket 3 (2-year plan) - e-code

DJI Care Refresh (two-year plan) is a service protection for your device that allows for up to 4 replacements of damaged equipment within a year (for a small additional fee). In such a situation, the product will be replaced with a new one or equivalent to new. The service covers various types of damage - for example, caused by a collision or contact with water. It can be activated within 30 days of activation (first start-up) of the device. It is also possible to extend the protection - just buy an additional annual plan (maximum once - you gain up to 3 years in total). In addition, during the validity period of the service, the manufacturer's warranty is valid at all times.

For DJI Osmo Pocket 3 devices, the cost of each replacement under DJI Care Refresh is PLN 219.*
*In case of reporting an accident directly to the manufacturer, the exchange amount may change depending on the current exchange rate.

DJI Care Refresh also provides additional benefits. If you have a device and do not use the exchange option during the service period, as a reward your warranty will be extended for an additional year.

1. Go to the website https://support.dji.com/care/active .

2. During the activation process, provide your Care Refresh code, device serial number (located directly on the product) and your details (name and surname, e-mail address).

3. The service will be activated and automatically assigned to the appropriate region. You will receive confirmation of DJI Care Refresh activation by email.

The procedure in the event of an accident is very simple. All you need to do is report the failure and send the damaged equipment to the DJI warranty service - remember to add a note that you have purchased DJI Care Refresh protection. When you receive a repair quote, consider whether you decide to do it or use the replacement as part of the service. If you choose the second option, pay the appropriate amount - you will receive the replaced equipment as a priority. What's more, if you are in the same region where you purchased the service package, the shipping costs will be covered by the manufacturer!

1. Report the fault and send the DJI product to the German DJI service with the note that you have DJI Care Refresh.

2. Once you receive a repair quote, decide whether you want to take advantage of it or opt for a DJI Care Refresh replacement.

3. After selecting the DJI Care Refresh option, pay for the replacement – then you will receive another copy or new spare parts, such as gimbal, camera, propellers.

4. The replaced product will be delivered to you via priority shipping and free shipping.

1) Missing or partially missing equipment.

2) Stolen or abandoned product.

3) Additional accessories.

4) Intentional loss of product.

5) Damage to the housing that does not affect the operation of the product.

6) Direct or indirect damage caused by force majeure.

7) Faults occurring outside the DJI Care Refresh validity period.

8) Additional fees related to improving the model and improving its performance.

9) Defects resulting from modifications that do not comply with the recommendations in the user manual or from using incompatible batteries and chargers.

10) Defects resulting from the use of unauthorized accessories, batteries or software.

You can extend your DJI Care Refresh service coverage for up to 3 years. If you wish to do so, please purchase an additional annual plan.

• In the case of the DJI Care Refresh annual plan, it is possible to extend the protection twice by purchasing 2 additional annual plans: annual plan + annual plan + annual plan .

• For the 2-year DJI Care Refresh plan, you can extend your coverage only once by purchasing one additional annual plan: 2-year plan + annual plan .

Please note: it is not possible to extend your coverage by purchasing another 2-year plan.

To extend protection, the following conditions must be met:

• Purchase of the DJI Care Refresh service in one of the following variants: DJI Care Refresh annual plan / DJI Care Refresh 2-year plan / DJI Care Refresh and DJI Care Refresh+ annual plan / DJI Care Refresh annual plan and an additional annual plan (renewal).

• The validity period of the purchased DJI Care Refresh service has not yet expired or has expired within 15 days.

* For more information about DJI Care Refresh, please refer to this document.

Claim orders from Stores

You can claim your purchased items within 1 - 4 work days after making an order (if product is in local warehouse).

Please wait for an email notification regarding Your order status update.

Vilnius Store address: Vytenio g. 20, LT-03229 Vilnius, Lietuva

Kaunas Store address: Pramonės pr. 4D, LT-51329, Kaunas, Lietuva

Local delivery in Lithuania

Purchased items are delivered locally through Venipak service. Depending on availability of items, orders are processed within 1-3 work days. Orders made until 1AM are shipped the same day.

Local delivery  (1-4 w.d.) price for items of any size is through through courier service is 4.90€ (incl. VAT), if the amount of the shopping cart exceeds 150€ - delivery is free.

Local delivery price to Venipak parcel terminals (1-3w.d.) is 2.90€ incl. VAT, if the amount of the shopping cart exceeds 50€ - delivery is free.

Local delivery price to Omniva parcel terminals (1-3w.d.) is 3.90€ incl. VAT,if the amount of the shopping cart exceeds 70€ - delivery is free.

Payment on delivery (COD) +2.00€ (incl. VAT).

You can pay for the goods at the time of delivery to the courier in cash or by credit card. Payment to Omniva parcel terminals is only possible by bank card.

International delivery pricing through courier service

International shipping prices depend on geographic location:

Latvia - 5.50€ (incl. VAT)

Estonia - 6.50€ (incl. VAT)

Paid orders of more than 150€ are shipped for free to Latvia and Estonia.

other countries - negiotiated individually.

International delivery pricing to Omniva/Venipak parcel terminals

Latvia - 6.00€ (incl. VAT)

Estonia - 8.50€ (incl. VAT)

Payments:

We accept payments via PayPal for orders over 20€.

Product availability status:

Vilnius Store In Stock - the product is at the store, Vytenio str. 20 in Vilnius and can be picked up / purchased at same day;

Kaunas Store In Stock - the product is at the store, Pramonės pr. 4D in Kaunas and can be picked up / purchased the same day;

Central Warehouse In Stock - In stock, product will be shipped in a short time 1-2 work days;

1-2 work days - product will be shipped in a short time - 1-2 business days;

2-3 work days – we don’t have selected product in local warehouse. Shipping time is only 2-3 work days;

3-5 work days – we don’t have selected product in local warehouse. Shipping time is between 3-5 work days;

3-7 work days – we don’t have selected product in local warehouse. Shipping time is between 3-7 work days;

Out of Stock – selected product is sold out at the moment, but you can apply for automatic alert by email when product will be in stock.